End User Agreement

By clicking on the “Buy Now” buttons on this website, it is understood that you have read and understood Server Support Onlined End User Agreement.

A copy of our Terms & Conditions can be found here

  • We guarantee that our Scripts do not contain any malware.
  • While every effort is made from our side to make the scripts functional on the Operating Systems mentioned as per Script requirements, it is possible that your OS installation is not complete and you may encounter an error. Server Support Online do not take any responsibility for these failures. In case you need assistance to rectify these errors, you can open a ticket with us at Client Login. We will try to fix these errors for you, and if it requires more than an hour, you will be charged £25 / hour.
  • Any bugs encountered can be reported via our ticketing system. We try to fix these bugs maximum within 24 working hours or less. You will be updated once a bug fix is released.
  • Normal Installation is included in the price of the product unless otherwise specified. If the installation procedure is complicated by your server settings we may charge £25 / hour.
  • You will be notified of any installation and debugging charges in advance.
  • Our Scripts are our own. We do not authorise anyone to decompile / reverse engineer our products. Please note that our scripts are not open source be if free or otherwise.
  • Any script given as free today may be made commercial in the future. Under such circumstances, it is possible that your currently installed free script may cease to function, pending a license. If you wish to continue using the script, you will need to purchase a fresh license from us.
  • All our scripts are sold / given under “as is” condition. We do not take any responsibility for direct or indirect incidental or consequential damages resulting from the usage of our Scripts.
  • PLEASE NOTE: We charge for our Installer and NOT the software that is Installed. The software installed may be Open Source or available under GPL under the respective websites. You are free to download and use them at your will. We do not make any changes to the Software. We just make it easy to be installed, which is our job as System Engineers.
  • Support to our FREE Plugins are on first come first serve basis, and also depending on the availability of the agent, though we will try to help you at the earliest.
  • Any refund for any Service / Plugin / Extension due to any reason should be claimed before 7 days from the date of purchase of the Service / Plugin / Extension failing with Server Support Online does not warrant any liability or refund.
  • All Server Support Online Plugins / Extensions sold under Bundle Offer are non-refundable. No refunds will be issued under any circumstances.
  • All our instant use Plugins are non-refundable. Please read the product specification before purchasing and in case you have any questions, please contact our online support for clarifications.